• We offer free quotes for all residential and commercial cleaning services. Quotes are typically given over the phone or online, based on the information you provide.

• Receiving a quote does not obligate you to book services.

• All quotes are based on the details shared at the time of estimate. Changes in square footage, conditions, or requested services may result in an updated quote.

• For deep cleans, post-construction jobs, or move-in/move-out services, an in-person walkthrough may be required to ensure an accurate quote. If an in-person meeting isn’t possible, we can arrange a video chat or request clear photos of the areas to be serviced instead.

• Quotes are valid for 30 days unless otherwise stated.

• If additional work is requested or conditions differ from the initial description, we’ll communicate any price changes before proceeding.

• Quotes must be approved by the client via signed service agreement before scheduling.

Payments:

• Payments are to be made in the form of cash only.

• We do not accept checks, not even if they are local.

• All services must be paid in full at the time of service

• Cancellations must be made at least 24 hours prior to service booking time to avoid a $25 late cancellation fee (refer to our 

Deposits:

• A deposit is required for first time new clients, larger jobs, and event services; deposit is partially refundable as a $20 service fee is deducted. The remaining balance is then applied to the final cost of your service. 

• Deposits may be paid in the form of Venmo, Cashapp, Chime, or PayPal. 

• All cleaning services must be booked at least 48 hours in advance. For optimal availability, please also review our Scheduling Recommendations below.

• All services are booked on a first-come, first-served basis. We recommend booking at least one week in advance to secure your preferred time slot.

Recurring Bookings:

• Weekly, bi-weekly, and monthly clients receive priority scheduling. We’ll send reminders prior to each appointment.

To help us give you the most efficient and thorough service possible, please:

• Pick up all personal items prior to our arrival. 

• Secure or kennel pets for their safety and ours.

• Ensure all requested cleaning areas are accessible and free from tripping hazards.

• Notify us of any special instructions, fragile items, or restricted areas ahead of time.

• If possible, we ask that clients safely store or move fragile and sentimental items before we arrive.

• Make sure running water, electricity, and air conditioning/heating are available during your cleaning.

Please Note: Deep organization and / or decluttering is not included unless booked as an add-on.

• Cancellations must be made at least 24 hours prior to your scheduled booking time to avoid a $25 late cancellation fee.

• All fees associated with late notice rescheduling or cancellations must be paid in full prior to booking a new service. 

No-Shows:

• If our team arrives and cannot access your home — and we’re unable to reach you by phone or in person — your appointment will be canceled. The fee amount will depend on the circumstances and may range from 50% - 100% of your quoted service total. Repeated occurrences may also result in the loss of future booking privileges with Squeaky Clean Queens.

• In the event of severe weather or unforeseen emergencies, Squeaky Clean Queens may need to reschedule your appointment for safety reasons. Should this occur, we’ll make your home our top priority when arranging the next available cleaning time.

• Any damages noted to have occurred during the time of our cleaning services must be reported within 24 hours of service

• We are not responsible for items not properly secured (e.g., leaning picture frames, open shelves, unsecured decor)

• Your home and belongings are treated with the utmost respect, therefore we do not open closed doors, drawers, or cabinets unless requested.

• If you prefer specific areas be off-limits, please inform us in advance.

• Clients must provide safe, reliable, and timely access to the home (key, entry code. etc) along with clear instructions if necessary.

• Clients must ensure we have safe and timely access to the property. If entry cannot be gained, the visit will be considered a no-show.

For the safety of your pets and our staff:

Clients must notify us in advance if there are:

• Any animals on the property (including dogs, cats, reptiles, birds, etc.).

• Aggressive, anxious, or protective pets.

• All pets must be secured or confined during cleaning (e.g., in a crate, separate room, or fenced yard)

• If pets are free-roaming and friendly, we must be informed in advance and reserve the right to decide whether we are comfortable proceeding.

• Squeaky Clean Queens is not responsible for pets that escape or are injured while cleaning services are being performed. Please ensure gates, crates, and barriers are secure.

• If excessive pet hair or odor is present, additional charges may apply due to added cleaning time and supplies. Please inform us if this may be the case when booking.

• Pet waste (indoor or outdoor) must be cleaned before service. If not, a pet waste fee of $20+ may apply.

• We do not clean litter boxes, pet cages, or aquariums.

• We do not dispose of deceased pets or perform biohazard cleanup.

• Failure to disclose pets may result in a $30 rescheduling fee.

We love pets! But we ask that clients help us maintain a professional environment. Please ensure pets do not jump or interfere with our cleaning process.

• As a female-owned and operated service, we kindly ask that male clients plan to be out of the home during cleaning appointments.

This policy is in place for personal safety and comfort. We appreciate your understanding and cooperation.

• Client must ensure that all areas to be cleaned are free of hazardous materials. Squeaky Clean Queens does not provide cleaning services for biohazards, mold, hoarding conditions, or animal waste unless prior arrangements have been made and approved as a specialty service.